She decided to take a step forward in her career and become a team manager through one of Amazon’s internal training programs, which gave her the knowledge and tools she needed. “What I found at Amazon was much more than that”, she says, “I got appreciation and recognition.” In her first role as a Customer Service associate, she enjoyed interacting with different teams, and gained insights into various areas like social media and GDPR. We play a critical role in listening to customers and escalating pain points to enable Amazon to improve and deliver world-class customer service.įind out about opportunities and careers stories in our featured locations:Ĭustomer Service Team Manager | Regensburg, GermanyĪs a teacher in training, Bianca was looking for a paid job that provided flexibility. The Customer Service team is constantly innovating to raise the bar on customer experience. The Customer Service technology and product teams build world-class customer relationship management systems and innovative self-service solutions that are used by millions of customers every day on Amazon’s websites, shopping apps, and through Amazon’s family of devices such as Kindle and Amazon Echo. Our team supports customers in 16 languages from more than 130 locations around the globe.Įveryone who works for Customer Service is focused on preventing and solving problems for customers, from designing and developing self-service technologies, building and managing products and programs, to interacting directly with customers.

The Customer Service team has a very clear purpose – to prevent, solve problems and delight our customers. Amazon’s mission is to be Earth’s most customer-centric company, and our award-winning Customer Service team is a key part of that mission.

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